Refund and cancellation
Refunds and cancellation
We do not have an approved refund and cancellation policy to publish yet, and we are not going to write one on a marketing page.
Why this page is short
A refund policy is a commitment. Publishing terms that have not been reviewed and agreed would create obligations we might not be able to honour, and would leave you relying on wording nobody signed off. When the reviewed policy exists, it will be published here in full.
What is true today
Ceramic Portal subscriptions are prepaid for the term you choose. Renewal is not automatic — your account shows the term end date, and renewing is an action you take.
Because renewal is manual, a subscription lapses at the end of its term if you do nothing. There is no rolling charge to cancel.
If you need a refund now
Contact us and we will deal with it directly rather than point you at a policy that does not exist yet.
Getting the current position
Until the full document is published, email support@ceramicportal.com and we will send you the current terms that apply to your account.
This page is deliberately excluded from search results until the reviewed policy replaces it.